Citizen’s Charter Handbook
2022 First Edition
Business Permit & Licensing Division (BPLD)
- Issuance of Business Permit – Business One Stop Shop (BOSS)
- Issuance of Business Permit (Regular Period)
- Issuance of Certification (For Retirement, Change Ownership, Change Trade Name & Change of Location)
General Service Office (GSO)
- Rental of Heavy Equipment
- Request for the use of LGU Facilities
- Processing of Purchase Request, Sealed Canvass, Abstract of Canvass, Purchase Order and Inspection and Acceptance Report
Human Resource Management Office (HRMO)
- Application for Leave
- Application for Authentication of Photocopied Documents
- GSIS Loan Confirmation
- Issuance of Service Record
- Issuance of Various Certifications
- Preparation of Service Contracts for Job Order workers
- Processing of Travel Order Request
- Receiving of Application Letters
Internal Audit Services (IAS)
Local Economic & Investment Promotion Division (LEIPD)
Local Disaster Risk Reduction
Management Officer (LDRRMO)
Municipal Accountant’s Office (MACCO)
- Facilitate Request for Net Take Home Pay, Photocopy of Payrolls and Certification
- Issuance of Accountant’s Advice for Check Issued
- Issuance and Verification of Loan Repayments and Availability of Funds
- Pre-Auditing and Recording of Collections and Deposits
- Processing of Disbursement Voucher/ Payroll & Other Government Money Payment
- Processing of Liquidation Reports of Cash Advances, Inventories of Supplies & encoding Payroll to the Electronic New Government Accounting System (eNGAS)
- Processing of Purchase Request and Program of Works
- Processing of Supplies Availability Inquiry for the Status of Supplies
- Receiving & Recording of Request for Realignment/ Advice of Allotment / Releases/ Inter-Office Memo/Letter
- Facilitate Submission of Barangay Reports
- Preparation of Municipal and Barangay Level Financial Statements
Municipal Assessor’s Office (MASSO)
- Appraisal and Assessment of New discovery of Land, Building and Machinery
- Issuance of Certificate of Exact Location of Property
- Issuance of Certificate of No Improvement or with improvement
- Issuance of True Copy of Tax Declaration
- Re-assessment of Land, Building and Machinery
- Subdivision-Consolidation of Lands
- Transfer of Ownership of Tax Declaration
Municipal Budget Office (MBO)
- Budget Preparation
- Certify As To The Availability of Appropriation
- Review the Annual & Supplemental Budget of Barangays
Municipal Civil Registrar (MCR)
- Application for Change of First Name under RA 9048
- Application for Correction of Clerical Error under RA 9048
- Application for Correction of Clerical Error under RA 10172 (change of Sex/ Day and or Month of Birth)
- Application for Marriage License
- Out-of-Town Registration of Certificate of Live Birth (Incoming)
- Out-of-Town Registration of Certificate of Live Birth (Out-Going)
- Registration of Certificate of Live Birth (Timely)
- Registration of Certificate of Live Birth (Delayed)
- Registration of Certificate of Death (Timely)
- Registration of Certificate of Death (Delayed)
- Registration of Certificate of Marriage (Timely)
- Registration of Certificate of Marriage (Delayed)
- Registration of Court Order-Decree (Correction of Entry-Cancellation)
- Registration of Legal Instrument (Legitimation by Subsequent Marriage of Parents)
- Registration of RA 9522 (Affidavit to Use Surname of the Father/AUSF)/ Revised IRR March 2016
- Request for Advance Submission of newly registered civil registry
- Request for Certification-Transcription from civil registry books
- Request for the Endorsement of Affidavit of Legitimation/AUSF/AAP to PSA for SECPA
- Request for the Endorsement of affirmed petition under RA 9048/10172 to Philippine Statistics Authority for SECPA
- Request for the Endorsement of court order/decree to Philippine Statistics Authority (PSA)
- Request for Endorsement of negative result from PSA but registered at LCRO
- Request for Endorsement of supplemental report to Philippine Statistics Authority
- Batch Request Query System (BREQS) LGU System
Market Economic & Enterprise Development Office (MEEDO)
- Issuance of Lease Contract (New and Renewal)
- Issuance of Meat Inspection Certificate
- Issuance of Official Receipt for Burial Fee & Tomb Permit (New-Renewal)
Municipal Environment & Natural Resources Office (MENRO)
- Certification for No Objection of Cutting Trees
- Issuance of Certification on Chainsaw Registration
- Issuance of Environmental Clearance for Business Permit
- Issuance of Clearance for the New and Renewal Motorcycle Franchise
Municipal Engineer’s Office (MEO)
- Issuance of Building & Electrical Permit
- Issuance of Demolition Permit
- Issuance of Fencing Permit
- Issuance of Occupancy Permit
- Issuance of Bidding Documents
Municipal Health Office (MHO)
- Adolescent Health and Development Program Services
- Dental Health Program Services
- Issuance of Death Certificate
- Issuance of Medical Certificate for Medico – Legal, Senior Citizen, and Person with Disability (PWD)/Person with Reduced Mobility (PRM)
- Issuance of Pre – Employment Medical Certificate
- Issuance of Sanitary Permit (On a Regular Day Outside One Stop Shop)
- Maternal Care Services – Prenatal Care Services
- Medical Laboratory Section Services
- Midsayap Birthing Home (Bahay Paanakan) Services
- National Leprosy Control Program
- National Immunization Program Services (Under 5 Services)
- National Tuberculosis Control Program (Smear Negative but X – Ray Positive)
- National Tuberculosis Control Program (Sputum Positive or Gen-Expert Positive)
- Out – Patient Department – Medical Consultation Services
- Responsible Parenthood and Reproductive Health Services
- Smearing and Issuance of Pink Card
- National Immunization Program Services (Adolescents and Elderly / Senior Citizens)
- Issuance of Exhumation Permit
- Newborn Screening Services
- Issuance of Health Identification Card (Food & Non – Food)
- Psychiatric – Psychological Consultation (Mental Health Program)
Office of the Mayor (MO)
- Filing of Complaints/Recommendation/Feedback
- Issuance of Endorsement/Recommendation
- Issuance of Mayor’s Clearance
- Issuance of Mayor’s Permit
- Issuance of Solicitation Permit
- Issuance of Special Permit
Municipal Planning & Development Coordinator (MPDC)
- Frontline Service (Municipal Statistical Data / Document/Map)
- Issuance of Locational Clearance for Cell Site
- Issuance of Zoning Certification
- Issuance of Locational Clearance for Building Construction
- Issuance of Preliminary Approval of Subdivision Development Plan/Locational Clearance for PD 957 & BP 220 Residential Subdivisions, Farm lot, industrial, Memorial Parks & Cemetery Projects
- Issuance of Subdivision Development Permit for PD 95aIssuance of Subdivision Development Permit for PD 957 & BP 220 Residential Subdivisions, Farm lot, Industrial, Memorial Parks & Cemetery Projects7 & BP 220
- Issuance of Zoning Certification for Land Conversion
Municipal Social Welfare Development (MSWD)
- Adoption Services
- Assistance to Children In Need of Special Protection
- Assistance to Victims of Natural and Manmade Calamities
- Certificate of Indigency/Eligibility for Medical/Hospital Assistance
- Issuance of Certification to Internet Cafes and Bars with Entertainers
- Guidance and Counseling
- Handling of Children In Conflict with the Law (CICL) and Children at Risk (CAR)
- Handling of Violence Against Women and their Children (VAWC)
- Issuance of Booklets (Groceries) and Purchase Slips (Medicines) for Senior Citizen
- Issuance of Booklets (Groceries) and Purchase Slips (Medicines) for Person with Disability
- Issuance of Certificate to Minor for Local Travel
- Issuance of Philhealth ng Masa to Indigent Individuals or Family
- Organization-Reorganization of Sectorial Groups
- Pre-Marriage Orientation and Counseling Services
- Provision of ID Cards for Senior Citizen
- Provision of ID Cards for Solo Parents
- Provision of ID Cards for Person with Disability
- Referral to other Welfare Agencies
- Social Case Study Reports for Medical/Burial/Hospital Assistance
- Social Pension
- Centenarian
Municipal Treasurer’s Office (MTO)
- Issuance of Community Tax Certificate (CEDULA)
- Issuance of Official Receipts on Business Licenses
- Collection of Real Property Taxes (Basic Real Property Tax and Special Education Fund)
- Issuance of Real Property Tax Clearance
- Issuance of Official Receipts on Special Mayor’s Permit Fees
- Issuance of Official Receipts on Occupation or Calling Fee
- Issuance of Official Receipts for Mayor’s Permit on Hauling and Trucking Services
- Issuance of Official Receipts on Building Permit Fees and other fees
- Issuance of Official Receipts for Franchise of Motorized Vehicle
- Issuance of Official Receipts for Registration Fee of Motorized Tricycle
- Issuance of Official Receipts on the Citation Tickets for the implementation of Municipal Ordinances (Traffic Violations, Anti- Smoking, Modified Muffler, Face Mask and Social Distancing)
- Issuance of Official Receipts for Fees on Sealing and Licensing of Weights and Measures
- Issuance of Official Receipts for the Registration and Annual Permit Fees on Agricultural Machineries and Heavy Equipment
- Issuance of Official Receipts on the rental of Municipal Facilities and Equipment
- Issuance of Official Receipts on Operators of Cockpit and/or Promoter of Cockfight and Cockfighting Activities
- Issuance of Official Receipts on Peddlers and on any business not otherwise specified
- Issuance of Official Receipts for Permit Fees on Real Estate Development
- Collection of Service Fee for Garbage Collection
- Issuance of Official Receipts for Service Fees on Secretary’s Fee, Local Registry Services, Health Services, Sanitary Inspection, and Clearance or Certification Fees
- Issuance of Official Receipts for Registration and Permit Fees
- Issuance of Official Receipts for Tax on Sand, Gravel and other Quarry Resources (Barangay), Professional Tax, and other Provincial impositions wherein the Municipal Treasurer is deputized to collect
- Issuance of Official Receipts for Accountable Form No. 51, Community Tax Certificate and Cash Tickets issued to Barangay Treasurers
- Issuance of Accountable Form No. 51 and Cash Tickets to deputized Collectors of Economic Enterprise
- Payment of Salaries and Wages and Honorariums
- Preparation of Checks for release to the different payees of the Municipal Government
Municipal Agriculture Office (MAO)
- Animal Health Care Services
- Delivery of Basic Services (Consultation, Intervention, Field Inspection and Assistance)
- Issuance of Endorsement (For DA-Accreditation)
- Issuance of Endorsement (for Municipal Development Council)
- Issuance of Endorsement (For Pre and Post-Harvest Facility/ Agricultural Machineries
- Issuance of Shipping Permit and Veterinary Health Inspection Report
- Registration of Organization and Updating of Registration
Public Employment Services Office (PESO)
- Issuance of Job Referral
- Issuance of Certificate of No Employment/No Income
- Job Fair
- Issuance of Certificate of No Objection
- Career Coaching
- Special Program for the Employment of Student (SPES)
- Localized Balik-Pinas Balik Hanapbuhay Program of LGU-Midsayap
- OWWA Balik Pinas Balik Hanapbuhay Program
- Application for OWWA Scholarship
- Filing of Complaint for OFW Welfare
- Issuance of Certificate of Registration of Workers Association (RWA)
- Filing of Labor Complaint or Dispute
Office of the Sangguniang Bayan – Legislative (SB-LEG)
Office of the Secretary to the Sangguniang Bayan (SB-SEC)
- Borrowing-Loaning of Books
- Document Search
- Issuance of Motorized Tricycle Permit
- Issuance of Renewal of Tricycle Franchise
- Photocopying of Documents
- Photocopying of Materials
- Reference Services
- Request for a Copy of Resolutions and Ordinances
Tourism Division
- Assistance on Department of Tourism Accreditation
- Inquiry on Accommodations/Restaurants/Resorts
- Application of S.A.V.E (Standard Application for Venue and Events)